Terms and conditions

1. General provisions

The online shop drwogler-botanics.com is operated by Shopping Network OOD, Via Georgi Sava Rakovski 145, BG-1000 Sofia, Bulgaria (hereinafter: “the seller”), company number (EIK) 204019092, VAT ID BG204019092. Contact: orders@drwogler-botanics.com, tel. +386 31 238 375.

These terms have been drawn up in accordance with Slovenian consumer protection legislation and apply to all purchases in the online shop. “Buyer” means any person who places an order. The products are intended for persons over 18 years of age.

The content of the website is for information purposes only and is not a substitute for consulting a doctor.

2. Products and prices

All prices are stated in euros (EUR) and include VAT. The prices published at the time the order is placed apply. When several pieces of the same product are purchased, the bundle prices shown for the product apply (2 pieces, 3 pieces; for 4 or more pieces, the per-piece price of the 3-piece bundle applies). Delivery costs 4,90 € per order; orders of 50,00 € or more are delivered free of charge. Delivery costs are shown before the order is placed.

Product photos are for illustration purposes only. In the event of an obvious error in the price or description, the seller will inform you and allow you either to confirm the order at the correct price or to cancel it.

3. Ordering and conclusion of the contract

1. The buyer selects products and adds them to the cart.
2. At checkout, the buyer enters the delivery details and reviews the products, delivery costs and total amount.
3. By clicking the “Place order with obligation to pay” button, the buyer places a binding order.
4. The seller sends the buyer an order confirmation by email. Upon this confirmation, the purchase contract is concluded.

The contract is concluded in Slovenian (or in the selected language). The seller stores orders in electronic form.

4. Payment

The only payment method is cash on delivery – the buyer pays the order amount to the courier when receiving the parcel.

5. Delivery

We deliver to Slovenia (Pošta Slovenije, usually 1–3 working days) and Croatia (GLS Croatia, usually 2–4 working days). Shipping costs 4,90 € per order and is free for orders of 50,00 € or more. More information can be found on the Shipping and returns page.

6. Right of withdrawal

The consumer may withdraw from the contract within 14 days of receiving the goods without giving any reason, by sending the seller a clear statement by email to orders@drwogler-botanics.com or by using the withdrawal form. For return information (address and instructions), please contact orders@drwogler-botanics.com. The goods must be returned no later than 14 days after the notice of withdrawal; the consumer bears the direct costs of the return. The seller does not accept returns sent cash on delivery.

Returned products must be unopened, undamaged and in their original packaging. The seller will refund all payments received, including delivery costs, no later than 14 days after receiving the notice of withdrawal, but may withhold the refund until it has received the goods or proof that the goods have been sent back.

The right of withdrawal does not apply to sealed goods which have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (opened food supplements).

7. Material defects

The seller is liable for material defects that become apparent within two years of delivery. The buyer must report the defect within two months of the day on which it was discovered, to orders@drwogler-botanics.com, together with proof of purchase. The buyer may request that the defect be remedied, that the product be replaced, that the price be reduced proportionately or that the purchase price be refunded.

8. Personal data protection

The seller processes personal data in accordance with the General Data Protection Regulation (GDPR). Details can be found in the privacy policy.

9. Liability

The products are food supplements and are not medicines. The buyer uses them in accordance with the instructions on the packaging. The seller is not liable for any damage resulting from use contrary to the instructions.

10. Complaints and dispute resolution

Complaints can be sent to orders@drwogler-botanics.com. The seller will acknowledge receipt within five working days and keep you informed of the progress of the procedure. The seller endeavours to resolve disputes amicably. In accordance with the Slovenian Out-of-Court Consumer Dispute Resolution Act (ZIsRPS), the seller declares that it does not participate with any provider of out-of-court consumer dispute resolution.

11. Final provisions

These terms are governed by the law of the Republic of Slovenia; consumers nevertheless retain the rights guaranteed to them under the regulations of their country of residence. The seller may amend these terms; each order is subject to the terms published at the time the order was placed.