Shipping and returns

Delivery

Shipping costs 4,90 € per order (one parcel), regardless of the number of products ordered. Orders of 50,00 € or more are delivered free of charge. The delivery time starts from the dispatch of the parcel. The seller is not liable for delays caused by the delivery service.

Payment

The only payment method is cash on delivery: you pay the order amount to the courier when you receive your parcel. No payment in advance is required.

Damage in transit

Please inspect the parcel when you receive it. If the packaging is visibly damaged or shows signs of having been opened, report this immediately to the courier and to us – write to orders@drwogler-botanics.com or give us a call. We will resolve the matter with the delivery service.

Right of withdrawal (returns)

As a consumer, you may withdraw from the contract within 14 days of receiving the products without giving any reason.

1. Notify us of your withdrawal by email to orders@drwogler-botanics.com with a clear statement, or by using the withdrawal form.
2. For return information (address and instructions), please contact us at orders@drwogler-botanics.com. Return the products no later than 14 days after notifying us of your withdrawal and include your order number.
3. You bear the direct costs of the return. We do not accept returns sent cash on delivery; we recommend registered mail.

Returned products must be unopened, undamaged and in their original packaging. We will refund the purchase price (including the cost of the original delivery) to your bank account no later than 14 days after receiving your notice of withdrawal; however, we may withhold the refund until we have received the products or until you have provided proof that you have sent them back.

Exception: the right of withdrawal does not apply to sealed goods which have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (e.g. opened food supplements).

Complaints (material defects)

If a product is defective, let us know as soon as possible, and no later than two months after discovering the defect, at orders@drwogler-botanics.com, together with your order number and a photo. We will email you instructions for sending the product for inspection. We are liable for material defects for two years from delivery. Depending on the nature of the defect, you may request that the defect be remedied, that the product be replaced, that the price be reduced or that the purchase price be refunded.